Terms and Conditions

Last updated: [MAY 2025]
Operated by: Monkey Moon Moments
Website: https://monkeymoonmoments.com
Email: info@monkeymoonmoments.com
Registered in: The Netherlands

1. General

These Terms and Conditions apply to all purchases made via https://monkeymoonmoments.com.
By using this website or placing an order, you agree to these terms.

2. Products and Availability

We offer handmade/custom products (or specify your type of goods). All items are subject to availability. We reserve the right to discontinue or change product details at any time.

3. Pricing and Payments

  • All prices are listed in EUR (€) and include VAT unless stated otherwise.
  • Prices do not include shipping unless specified.
  • We accept payments via major credit cards, PayPal, and other secure payment providers.
  • Full payment is required at checkout before an order is processed.

4. Shipping and Delivery

  • We ship worldwide. Shipping fees and delivery times vary by location.
  • Estimated delivery time is provided at checkout.
  • We are not responsible for delays caused by customs, postal services, or force majeure events.
  • You are responsible for any import duties or taxes incurred on international orders.

5. Right of Withdrawal (EU Customers)

Under EU law, you have the right to withdraw from your purchase within 14 days of receiving the item without giving a reason.

To exercise this right:

  • Contact us at info@monkeymoonmoments.com within 14 days.
  • Return the item in unused, original condition within 14 days of your notice.
  • You are responsible for return shipping costs.
  • We will refund the full item cost (excluding original shipping) within 14 days of receiving the returned item.

Exceptions:
The right of withdrawal does not apply to:

  • Custom-made or personalized products
  • Digital downloads after access has started

6. Returns and Refunds (Non-EU Customers)

Non-EU customers may request returns within 14 days, but return eligibility may vary by country. Contact us at info@monkeymoonmoments.com for assistance.

7. Intellectual Property

All content, images, logos, and product designs on this site are the intellectual property of Monkey Moon Moments and may not be copied or used without permission.

8. Limitation of Liability

We are not liable for:

  • Damages resulting from misuse of our products
  • Delays or losses caused by third-party shipping providers
  • Force majeure events (e.g. natural disasters, pandemics, war)

Our liability is limited to the total value of your order.

9. Governing Law and Jurisdiction

These terms are governed by Dutch law.
Any disputes will be handled by the competent court in The Netherlands.

10. Contact

For questions or complaints, contact us at:
📧 info@monkeymoonmoments.com
🌐 https://monkeymoonmoments.com

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