Return Policy
Last updated: [MAY 2025]
Operated by: Monkey Moon Moments
Website: https://monkeymoonmoments.com
Email: info@monkeymoonmoments.com
1. EU Customers – Right of Withdrawal
As an EU-based seller, we comply with the EU Consumer Rights Directive. You have the right to return your purchase within 14 days of receiving it, no questions asked.
To qualify for a return:
- The product must be in unused, original condition.
- You must contact us within 14 days of delivery.
- You must return the product within 14 days of notifying us.
- You are responsible for the return shipping cost.
We will refund your purchase amount (excluding original shipping costs) within 14 days of receiving the returned item.
2. Exceptions (Non-Returnable Items)
The following items are non-returnable:
- Custom-made or personalized products
- Digital downloads after delivery/access
- Items returned in used or damaged condition
3. How to Request a Return
Email us at info@monkeymoonmoments.com with:
- Your full name
- Order number
- Description of the item
- Reason for return (optional for EU customers)
We will provide instructions and the return address.
4. Refunds
Once we receive and inspect your return:
- You’ll receive an email notification.
- If approved, we’ll refund your original payment method within 5–14 business days.
5. Exchanges
We do not offer direct product exchanges. If you want a different item, please initiate a return and place a new order.
6. Damaged or Defective Items
If your item arrives damaged or defective:
- Contact us within 48 hours of delivery.
- Include clear photos of the damage/issue.
We will offer a replacement, refund, or partial refund depending on the situation.
7. Non-EU Customers
We also accept returns from non-EU countries within 14 days, but local laws may vary. Contact us for details before sending items back.
8. Contact
If you have questions or concerns about returns, contact us at:
📧 info@monkeymoonmoments.com